What makes smartphone users satisfied with the mobile instant messenger?: Social presence, flow, and self-disclosure

Seongwon Park; Kwangsu Cho; Bong Gyou Lee

doi:10.14257/ijmue.2014.9.11.31

What makes smartphone users satisfied with the mobile instant messenger? Social presence, flow, and self-disclosure

Seongwon Park, Kwangsu Cho, Bong Gyou Lee

Graduate School of Information

Research output: Contribution to journal › Article › peer-review

31 Citations (Scopus)

Abstract

Users of smartphone-based Instant Messenger such as Whatsapp, wechet, LINE and KAKAO TALK are rapidly increasing. LINE acquired more than 50 million members by December 2012 just 1 year after its release, and as of April 2014, the number of LINE mobile instant messenger users was 400 million Users. Given the rarity of research on the use of instant messengers in smartphones, this study analyzed factors affecting user satisfaction by conducting a survey on 220 users of mobile instant messengers in smartphones. The survey results showed that self-disclosure, flow, and social presence significantly affected user satisfaction. This study will benefit researchers and contribute to industries that possess interest in factors affecting user satisfaction regarding the use of smartphone applications and mobile messengers.

Original language	English
Pages (from-to)	315-324
Number of pages	10
Journal	International Journal of Multimedia and Ubiquitous Engineering
Volume	9
Issue number	11
DOIs	https://doi.org/10.14257/ijmue.2014.9.11.31
Publication status	Published - 2014

Bibliographical note

Publisher Copyright:
© 2014 SERSC.

All Science Journal Classification (ASJC) codes

Computer Science(all)

Access to Document

10.14257/ijmue.2014.9.11.31

Cite this

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title = "What makes smartphone users satisfied with the mobile instant messenger?: Social presence, flow, and self-disclosure",

abstract = "Users of smartphone-based Instant Messenger such as Whatsapp, wechet, LINE and KAKAO TALK are rapidly increasing. LINE acquired more than 50 million members by December 2012 just 1 year after its release, and as of April 2014, the number of LINE mobile instant messenger users was 400 million Users. Given the rarity of research on the use of instant messengers in smartphones, this study analyzed factors affecting user satisfaction by conducting a survey on 220 users of mobile instant messengers in smartphones. The survey results showed that self-disclosure, flow, and social presence significantly affected user satisfaction. This study will benefit researchers and contribute to industries that possess interest in factors affecting user satisfaction regarding the use of smartphone applications and mobile messengers.",

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