WebMythBusters: An in-depth study of mobile web experience

Seonghoon Park, Yonghun Choi, Hojung Cha

Research output: Chapter in Book/Report/Conference proceedingConference contribution

3 Citations (Scopus)

Abstract

The quality of experience (QoE) is an important issue for users when accessing the web. Although many metrics have been designed to estimate the QoE in the desktop environment, few studies have confirmed whether the QoE metrics are valid in the mobile environment. In this paper, we ask questions regarding the validity of using desktop-based QoE metrics for the mobile web and find answers. We first classify the existing QoE metrics into several groups according to three criteria and then identify the differences between the mobile and desktop environments. Based on the analysis, we ask three research questions and develop a system, called WebMythBusters, for collecting and analyzing mobile web experiences. Through an extensive analysis of the collected user data, we find that (1) the metrics focusing on fast completion or fast initiation of the page loading process cannot estimate the actual QoE, (2) the conventional scheme of calculating visual progress is not appropriate, and (3) focusing only on the above-the-fold area is not sufficient in the mobile environment. The findings indicate that QoE metrics designed for the desktop environment are not necessarily adequate for the mobile environment, and appropriate metrics should be devised to reflect the mobile web experience.

Original languageEnglish
Title of host publicationINFOCOM 2021 - IEEE Conference on Computer Communications
PublisherInstitute of Electrical and Electronics Engineers Inc.
ISBN (Electronic)9780738112817
DOIs
Publication statusPublished - 2021 May 10
Event40th IEEE Conference on Computer Communications, INFOCOM 2021 - Vancouver, Canada
Duration: 2021 May 102021 May 13

Publication series

NameProceedings - IEEE INFOCOM
Volume2021-May
ISSN (Print)0743-166X

Conference

Conference40th IEEE Conference on Computer Communications, INFOCOM 2021
Country/TerritoryCanada
CityVancouver
Period21/5/1021/5/13

Bibliographical note

Publisher Copyright:
© 2021 IEEE.

All Science Journal Classification (ASJC) codes

  • General Computer Science
  • Electrical and Electronic Engineering

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