Understanding User Perception of Automated News Generation System

Changhoon Oh, Jinhan Choi, Sungwoo Lee, So Hyun Park, Daeryong Kim, Jungwoo Song, Dongwhan Kim, Joonhwan Lee, Bongwon Suh

Research output: Chapter in Book/Report/Conference proceedingConference contribution

10 Citations (Scopus)


Automated journalism refers to the generation of news articles using computer programs. Although it is widely used in practice, its user experience and interface design remain largely unexplored. To understand the user perception of an automated news system, we designed NewsRobot, a research prototype that automatically generated news on major events of the PyeongChang 2018 Winter Olympic Games in real-time. It produces six types of news by combining two kinds of content (general/individualized) and three styles (text, text+image, text+image+sound). A total of 30 users participated in using NewsRobot, completing surveys and interviews on their experience. Our findings are as follows: (1) Users preferred individualized news yet considered it less credible, (2) more presentation elements were appreciated but only if their quality was assured, and (3) NewsRobot was considered factual and accurate yet shallow in depth. Based on our findings, we discuss implications for designing automated journalism user interfaces.

Original languageEnglish
Title of host publicationCHI 2020 - Proceedings of the 2020 CHI Conference on Human Factors in Computing Systems
PublisherAssociation for Computing Machinery
ISBN (Electronic)9781450367080
Publication statusPublished - 2020 Apr 21
Event2020 ACM CHI Conference on Human Factors in Computing Systems, CHI 2020 - Honolulu, United States
Duration: 2020 Apr 252020 Apr 30

Publication series

NameConference on Human Factors in Computing Systems - Proceedings


Conference2020 ACM CHI Conference on Human Factors in Computing Systems, CHI 2020
Country/TerritoryUnited States

Bibliographical note

Funding Information:
This work was supported by Institute for Information & communications Technology Promotion (IITP) grant funded by the Korea government (MSIT) (No.2017-0-00693, Broadcasting News Contents Generation based on Robot Journalism Technology).

Publisher Copyright:
© 2020 Owner/Author.

All Science Journal Classification (ASJC) codes

  • Computer Graphics and Computer-Aided Design
  • Human-Computer Interaction
  • Software


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