The Use of Voice Input to Induce Human Communication with Banking Chatbots

Songhyun Kim, Junseok Goh, Soojin Jun

Research output: Chapter in Book/Report/Conference proceedingConference contribution

11 Citations (Scopus)

Abstract

The use of chatbots is more common in our everyday lives than ever before. However, few studies have been conducted comparing the differences between text- and voice-input modalities of chatbots in the banking industry. In this study, through empirical and survey-based research, users were shown to rate their relationships with the banking chatbot as more helpful and self-validating when they communicate with it by a voice-input modality than by a text-input modality.

Original languageEnglish
Title of host publicationHRI 2018 - Companion of the 2018 ACM/IEEE International Conference on Human-Robot Interaction
PublisherIEEE Computer Society
Pages151-152
Number of pages2
ISBN (Electronic)9781450356152
DOIs
Publication statusPublished - 2018 Mar 1
Event13th Annual ACM/IEEE International Conference on Human Robot Interaction, HRI 2018 - Chicago, United States
Duration: 2018 Mar 52018 Mar 8

Publication series

NameACM/IEEE International Conference on Human-Robot Interaction
ISSN (Electronic)2167-2148

Other

Other13th Annual ACM/IEEE International Conference on Human Robot Interaction, HRI 2018
Country/TerritoryUnited States
CityChicago
Period18/3/518/3/8

Bibliographical note

Publisher Copyright:
© 2018 Authors.

All Science Journal Classification (ASJC) codes

  • Artificial Intelligence
  • Human-Computer Interaction
  • Electrical and Electronic Engineering

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