When firms implement enterprise resource planning, they need to redesign their business processes to make information flow smooth within organizations. ERP thus results in changes in processes and responsibilities. Firms cannot realize expected returns from ERP investments unless these changes are effectively managed after ERP systems are put into operation. This research proposes a conceptual framework to highlight the importance of the change management after firms implement ERP systems. Our research model is empirically tested using data collected from over 170 firms that had used ERP systems for more than one year. Our analysis reveals that the eventual success of ERP systems depends on effective change management after ERP implementation, supporting the existence of the valley of despair.
|Number of pages
|Published - 2004
|International Conference on Information Systems, ICIS 2004 - Washington, United States
Duration: 2004 Dec 12 → 2004 Dec 15
|International Conference on Information Systems, ICIS 2004
|04/12/12 → 04/12/15
Bibliographical notePublisher Copyright:
© 2004, Association for Information Systems. All rights reserved.
All Science Journal Classification (ASJC) codes
- Computer Networks and Communications
- Computer Science Applications
- Information Systems