THE IMPORTANCE OF CHANGE MANAGEMENT AFTER ERP IMPLEMENTATION: AN INFORMATION CAPABILITY PERSPECTIVE

Seung Chang Lee, Ho Geun Lee

Research output: Contribution to conferencePaperpeer-review

27 Citations (Scopus)

Abstract

When firms implement enterprise resource planning, they need to redesign their business processes to make information flow smooth within organizations. ERP thus results in changes in processes and responsibilities. Firms cannot realize expected returns from ERP investments unless these changes are effectively managed after ERP systems are put into operation. This research proposes a conceptual framework to highlight the importance of the change management after firms implement ERP systems. Our research model is empirically tested using data collected from over 170 firms that had used ERP systems for more than one year. Our analysis reveals that the eventual success of ERP systems depends on effective change management after ERP implementation, supporting the existence of the valley of despair.

Original languageEnglish
Pages939-954
Number of pages16
Publication statusPublished - 2004
EventInternational Conference on Information Systems, ICIS 2004 - Washington, United States
Duration: 2004 Dec 122004 Dec 15

Conference

ConferenceInternational Conference on Information Systems, ICIS 2004
Country/TerritoryUnited States
CityWashington
Period04/12/1204/12/15

Bibliographical note

Publisher Copyright:
© 2004, Association for Information Systems. All rights reserved.

All Science Journal Classification (ASJC) codes

  • Computer Networks and Communications
  • Computer Science Applications
  • Information Systems

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