TY - GEN
T1 - The development of a user satisfaction evaluation model on VE proposals using the fuzzy analytic hierarchy process
AU - Son, Myung Jin
AU - Hyun, Chang Taek
AU - Hong, Tae Hoon
AU - Kim, Jong Hyeob
PY - 2008
Y1 - 2008
N2 - This study aims to develop a user satisfaction evaluation model focused on the evaluation phase in the VE Job Plan. First, we analyzed users' requirements based on various domestic cases such as marketing theories and existing VE reports in order to select user satisfaction evaluation items. Finally, we established the hierarchical classification system of the evaluation items through factor analysis. Also, we measured the relative importance and order of preference using the Fuzzy Analytic Hierarchy Process (AHP) to measure the preference of the decision-maker through the confidence interval instead of the existing AHP and matrix evaluation method in the decision-making phase. Further, to verify the effectiveness of Fuzzy AHP, we measured the relative importance through the matrix evaluation table and AHP and compared and analyzed it according to the order of preference.
AB - This study aims to develop a user satisfaction evaluation model focused on the evaluation phase in the VE Job Plan. First, we analyzed users' requirements based on various domestic cases such as marketing theories and existing VE reports in order to select user satisfaction evaluation items. Finally, we established the hierarchical classification system of the evaluation items through factor analysis. Also, we measured the relative importance and order of preference using the Fuzzy Analytic Hierarchy Process (AHP) to measure the preference of the decision-maker through the confidence interval instead of the existing AHP and matrix evaluation method in the decision-making phase. Further, to verify the effectiveness of Fuzzy AHP, we measured the relative importance through the matrix evaluation table and AHP and compared and analyzed it according to the order of preference.
UR - http://www.scopus.com/inward/record.url?scp=84865753675&partnerID=8YFLogxK
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M3 - Conference contribution
AN - SCOPUS:84865753675
SN - 9781605603636
T3 - Society of American Value Engineers - 48th Annual Conference of SAVE International 2008: Discovering Value Added Strategies
SP - 116
EP - 133
BT - Society of American Value Engineers - 48th Annual Conference of SAVE International 2008
T2 - 48th Annual Conference of SAVE International 2008: Discovering Value Added Strategies
Y2 - 9 June 2008 through 12 June 2008
ER -