Ten misunderstandings about maturity models

Kim Normann Andersen; Jungwoo Lee; Tobias Mettler; M. Jae Moon

doi:10.1145/3396956.3396980

Ten misunderstandings about maturity models

Kim Normann Andersen, Jungwoo Lee, Tobias Mettler, M. Jae Moon

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

16 Citations (Scopus)

Abstract

In this paper, we take the initial steps of re-formulating the research agenda on maturity models within the government context. Critiques on maturity models in government digitalization has been collected via a systematic review of academic literature. Synthesis of the articles (n=47) has resulted in a list of ten objections and critique of maturity models. The author team of this paper has been heavily involved in pioneering and leading research on maturity models. Standing on the shoulders of this track-record, we have coinedf a possible response on how maturity models might still have an important role to play in theorizing about why, how and where government progresses in their use of digital technologies. Also, we argue that maturity models have an important role to play for practice in their navigation in a yet more multifaceted technological dependent government.

Original language	English
Title of host publication	Proceedings of the 21st Annual International Conference on Digital Government Research
Subtitle of host publication	Intelligent Government in the Intelligent Information Society, DGO 2020
Editors	Seok-Jin Eom, Jooho Lee
Publisher	Association for Computing Machinery
Pages	261-266
Number of pages	6
ISBN (Electronic)	9781450387910
DOIs	https://doi.org/10.1145/3396956.3396980
Publication status	Published - 2020 Jun 15
Event	21st Annual International Conference on Digital Government Research: Intelligent Government in the Intelligent Information Society, DGO 2020 - Seoul, Korea, Republic of Duration: 2020 Jun 15 → 2020 Jun 19

Publication series

Name	ACM International Conference Proceeding Series

Conference

Conference	21st Annual International Conference on Digital Government Research: Intelligent Government in the Intelligent Information Society, DGO 2020
Country/Territory	Korea, Republic of
City	Seoul
Period	20/6/15 → 20/6/19

Bibliographical note

Publisher Copyright:
© 2020 ACM.

All Science Journal Classification (ASJC) codes

Software
Human-Computer Interaction
Computer Vision and Pattern Recognition
Computer Networks and Communications

Access to Document

10.1145/3396956.3396980

Cite this

Normann Andersen, K., Lee, J., Mettler, T., & Moon, M. J. (2020). Ten misunderstandings about maturity models. In S.-J. Eom, & J. Lee (Eds.), Proceedings of the 21st Annual International Conference on Digital Government Research: Intelligent Government in the Intelligent Information Society, DGO 2020 (pp. 261-266). (ACM International Conference Proceeding Series). Association for Computing Machinery. https://doi.org/10.1145/3396956.3396980

Normann Andersen, Kim ; Lee, Jungwoo ; Mettler, Tobias et al. / Ten misunderstandings about maturity models. Proceedings of the 21st Annual International Conference on Digital Government Research: Intelligent Government in the Intelligent Information Society, DGO 2020. editor / Seok-Jin Eom ; Jooho Lee. Association for Computing Machinery, 2020. pp. 261-266 (ACM International Conference Proceeding Series).

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Normann Andersen, K, Lee, J, Mettler, T & Moon, MJ 2020, Ten misunderstandings about maturity models. in S-J Eom & J Lee (eds), Proceedings of the 21st Annual International Conference on Digital Government Research: Intelligent Government in the Intelligent Information Society, DGO 2020. ACM International Conference Proceeding Series, Association for Computing Machinery, pp. 261-266, 21st Annual International Conference on Digital Government Research: Intelligent Government in the Intelligent Information Society, DGO 2020, Seoul, Korea, Republic of, 20/6/15. https://doi.org/10.1145/3396956.3396980

Ten misunderstandings about maturity models. / Normann Andersen, Kim; Lee, Jungwoo; Mettler, Tobias et al.
Proceedings of the 21st Annual International Conference on Digital Government Research: Intelligent Government in the Intelligent Information Society, DGO 2020. ed. / Seok-Jin Eom; Jooho Lee. Association for Computing Machinery, 2020. p. 261-266 (ACM International Conference Proceeding Series).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

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Normann Andersen K, Lee J, Mettler T, Moon MJ. Ten misunderstandings about maturity models. In Eom SJ, Lee J, editors, Proceedings of the 21st Annual International Conference on Digital Government Research: Intelligent Government in the Intelligent Information Society, DGO 2020. Association for Computing Machinery. 2020. p. 261-266. (ACM International Conference Proceeding Series). doi: 10.1145/3396956.3396980

Ten misunderstandings about maturity models

Abstract

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Bibliographical note

All Science Journal Classification (ASJC) codes

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