Responding at a higher level: Activity progressivity in calls for service

Seung Hee Lee

doi:10.1016/j.pragma.2010.09.028

Responding at a higher level: Activity progressivity in calls for service

Seung Hee Lee

Department of English Language and Literature

Research output: Contribution to journal › Article › peer-review

24 Citations (Scopus)

Abstract

In a set of calls to an airline service in which agents ask for customers' identifying information, some customers respond by providing different, unrequested information. This paper examines these non-direct, nonconforming responses and shows that those customers anticipate hierarchical institution-specific stages in the activity and respond to the higher-level purpose for which the question was produced. Customers thereby promote the progress of the larger activity in an institutionally relevant way. This suggests that participants can depart from type-conformity with an orientation to activity progressivity.

Original language	English
Pages (from-to)	904-917
Number of pages	14
Journal	Journal of Pragmatics
Volume	43
Issue number	3
DOIs	https://doi.org/10.1016/j.pragma.2010.09.028
Publication status	Published - 2011 Feb

Bibliographical note

Funding Information:
The writing of this paper was supported by the National Research Foundation of Korea Grant funded by the Korean Government (KRF2009-361-A00027). I would like to thank two anonymous reviewers, Paul Drew, and especially John Heritage for their insightful comments on earlier drafts.

All Science Journal Classification (ASJC) codes

Language and Linguistics
Linguistics and Language
Artificial Intelligence

Access to Document

10.1016/j.pragma.2010.09.028

Cite this

@article{0ca84a82125c42e28c9a079fcffcd1ce,

title = "Responding at a higher level: Activity progressivity in calls for service",

abstract = "In a set of calls to an airline service in which agents ask for customers' identifying information, some customers respond by providing different, unrequested information. This paper examines these non-direct, nonconforming responses and shows that those customers anticipate hierarchical institution-specific stages in the activity and respond to the higher-level purpose for which the question was produced. Customers thereby promote the progress of the larger activity in an institutionally relevant way. This suggests that participants can depart from type-conformity with an orientation to activity progressivity.",

author = "Lee, {Seung Hee}",

note = "Funding Information: The writing of this paper was supported by the National Research Foundation of Korea Grant funded by the Korean Government (KRF2009-361-A00027). I would like to thank two anonymous reviewers, Paul Drew, and especially John Heritage for their insightful comments on earlier drafts.",

year = "2011",

month = feb,

doi = "10.1016/j.pragma.2010.09.028",

language = "English",

volume = "43",

pages = "904--917",

journal = "Journal of Pragmatics",

issn = "0378-2166",

publisher = "Elsevier",

number = "3",

}

TY - JOUR

T1 - Responding at a higher level

T2 - Activity progressivity in calls for service

AU - Lee, Seung Hee

N1 - Funding Information: The writing of this paper was supported by the National Research Foundation of Korea Grant funded by the Korean Government (KRF2009-361-A00027). I would like to thank two anonymous reviewers, Paul Drew, and especially John Heritage for their insightful comments on earlier drafts.

PY - 2011/2

Y1 - 2011/2

N2 - In a set of calls to an airline service in which agents ask for customers' identifying information, some customers respond by providing different, unrequested information. This paper examines these non-direct, nonconforming responses and shows that those customers anticipate hierarchical institution-specific stages in the activity and respond to the higher-level purpose for which the question was produced. Customers thereby promote the progress of the larger activity in an institutionally relevant way. This suggests that participants can depart from type-conformity with an orientation to activity progressivity.

AB - In a set of calls to an airline service in which agents ask for customers' identifying information, some customers respond by providing different, unrequested information. This paper examines these non-direct, nonconforming responses and shows that those customers anticipate hierarchical institution-specific stages in the activity and respond to the higher-level purpose for which the question was produced. Customers thereby promote the progress of the larger activity in an institutionally relevant way. This suggests that participants can depart from type-conformity with an orientation to activity progressivity.

UR - http://www.scopus.com/inward/record.url?scp=78649891182&partnerID=8YFLogxK

UR - http://www.scopus.com/inward/citedby.url?scp=78649891182&partnerID=8YFLogxK

U2 - 10.1016/j.pragma.2010.09.028

DO - 10.1016/j.pragma.2010.09.028

M3 - Article

AN - SCOPUS:78649891182

SN - 0378-2166

VL - 43

SP - 904

EP - 917

JO - Journal of Pragmatics

JF - Journal of Pragmatics

IS - 3

ER -

Responding at a higher level: Activity progressivity in calls for service

Abstract

Bibliographical note

All Science Journal Classification (ASJC) codes

Access to Document

Other files and links

Fingerprint

Cite this