Real-time schedule adjustment decisions: A case study

Daesik Hur, Vincent A. Mabert, Kurt M. Bretthauer

Research output: Contribution to conferencePaperpeer-review


This case study deals with the real-time work schedule adjustment decision and investigates the association of managerial experience, workforce mix, and information accuracy with managers' adjustment decisions. We designed an experiment that involved service managers from a McDonald's franchise. The study found that junior managers' decisions were as effective as those of senior managers, and managers of a store with a higher proportion of part-time staff could make slightly higher profits, particularly when capacity shortages occurred. Finally, to achieve the majority of the benefits from schedule adjustments, it is sufficient to search for information that correctly identifies the direction of demand changes.

Original languageEnglish
Number of pages6
Publication statusPublished - 2003
Event34th Annual Meeting of the Decision Sciences Institute - Washington, DC, United States
Duration: 2003 Nov 222003 Nov 25


Other34th Annual Meeting of the Decision Sciences Institute
Country/TerritoryUnited States
CityWashington, DC

All Science Journal Classification (ASJC) codes

  • Management Information Systems
  • Hardware and Architecture


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