Measuring Trust in an Inter-organizational Context

Haozhe Chen, Soonhong Min

Research output: Chapter in Book/Report/Conference proceedingChapter


Trust has long been considered a critical interfirm relationship component. However, measuring trust in an inter-organizational context poses a great challenge because trust at individual and organizational levels often becomes intertwined. Thus, the focus of this study is to identify and discuss issues related to the measurement of mterfirm trust, including units and levels of measuring trust in supply chain relationships. However, the process of developing a good measurement scale of trust starts with sound conceptualization of it to which the measurement scale is validated. Therefore, this study also discusses issues in different definitions and dimensions of trust in existing studies. Several suggestions are made to develop a more valid and reliable trust measures for the advancement in the supply chain research.

Original languageEnglish
Title of host publicationDevelopments in Marketing Science
Subtitle of host publicationProceedings of the Academy of Marketing Science
PublisherSpringer Nature
Number of pages1
Publication statusPublished - 2015

Publication series

NameDevelopments in Marketing Science: Proceedings of the Academy of Marketing Science
ISSN (Print)2363-6165
ISSN (Electronic)2363-6173

Bibliographical note

Publisher Copyright:
© 2015, Academy of Marketing Science.

All Science Journal Classification (ASJC) codes

  • Marketing
  • Strategy and Management


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