Is This Flight Headed Downtown?: User Experience Considerations for Urban Air Mobility

Cherin Lim; Young Woo Kim; Yong Gu Ji; Solhee Yoon; Seul Chan Lee

doi:10.1145/3491101.3519852

Is This Flight Headed Downtown? User Experience Considerations for Urban Air Mobility

Cherin Lim, Young Woo Kim, Yong Gu Ji, Solhee Yoon, Seul Chan Lee

Department of Industrial Engineering

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

9 Citations (Scopus)

Abstract

Urban Air Mobility (UAM) is an emerging form of aerial transport and is expected to pave the way for a new mobility experience. In order for UAM to be successfully integrated into the current urban transportation system, user experience (UX) considerations need to be explored. However, few studies have revealed the understanding of user needs and requirements from the perspective of transportation experience. In this regard, our research team conducted workshops with vehicle experts to explore important UX considerations for UAM usage according to the initial and mature phases of UAM operations. Also, we uncovered UAM usage motives, potential use cases, as well as three expected forms of UAM operations. The findings from this study contribute to providing insights and design guidelines for UAM UX developers in future urban contexts.

Original language	English
Title of host publication	CHI 2022 - Extended Abstracts of the 2022 CHI Conference on Human Factors in Computing Systems
Publisher	Association for Computing Machinery
ISBN (Electronic)	9781450391566
DOIs	https://doi.org/10.1145/3491101.3519852
Publication status	Published - 2022 Apr 27
Event	2022 CHI Conference on Human Factors in Computing Systems, CHI EA 2022 - Virtual, Online, United States Duration: 2022 Apr 30 → 2022 May 5

Publication series

Name	Conference on Human Factors in Computing Systems - Proceedings

Conference

Conference	2022 CHI Conference on Human Factors in Computing Systems, CHI EA 2022
Country/Territory	United States
City	Virtual, Online
Period	22/4/30 → 22/5/5

Bibliographical note

Publisher Copyright:
© 2022 ACM.

All Science Journal Classification (ASJC) codes

Software
Human-Computer Interaction
Computer Graphics and Computer-Aided Design

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

Access to Document

10.1145/3491101.3519852

Cite this

Lim, C., Kim, Y. W., Ji, Y. G., Yoon, S., & Lee, S. C. (2022). Is This Flight Headed Downtown? User Experience Considerations for Urban Air Mobility. In CHI 2022 - Extended Abstracts of the 2022 CHI Conference on Human Factors in Computing Systems Article 246 (Conference on Human Factors in Computing Systems - Proceedings). Association for Computing Machinery. https://doi.org/10.1145/3491101.3519852

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Lim, C, Kim, YW, Ji, YG, Yoon, S & Lee, SC 2022, Is This Flight Headed Downtown? User Experience Considerations for Urban Air Mobility. in CHI 2022 - Extended Abstracts of the 2022 CHI Conference on Human Factors in Computing Systems., 246, Conference on Human Factors in Computing Systems - Proceedings, Association for Computing Machinery, 2022 CHI Conference on Human Factors in Computing Systems, CHI EA 2022, Virtual, Online, United States, 22/4/30. https://doi.org/10.1145/3491101.3519852

Is This Flight Headed Downtown? User Experience Considerations for Urban Air Mobility. / Lim, Cherin; Kim, Young Woo; Ji, Yong Gu et al.
CHI 2022 - Extended Abstracts of the 2022 CHI Conference on Human Factors in Computing Systems. Association for Computing Machinery, 2022. 246 (Conference on Human Factors in Computing Systems - Proceedings).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

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