Providing customers with high quality of information is a key determinant for the success of the mobile Internet. This study aims at identifying the important dimensions of information quality in increasing user satisfaction and customer loyalty for mobile Internet services. In order to achieve this goal, we propose a general model of information quality with four dimensions. The dimensions were constructed by expanding prior research in information quality in order to reflect the characteristics of the mobile Internet. We hypothesize that the four dimensions are positively related to user satisfaction and customer loyalty, and that their relative importance varies according to user goals. To validate the hypothesized model, we conducted a large-scale Internet survey with mobile Internet users. The results indicate that some dimensions are more important than others in increasing user satisfaction and loyalty, and relative importance of the dimensions varies according to the intended goals of mobile Internet contents.
|Number of pages
|Published - 2001
|International Conference on Information Systems, ICIS 2001 - New Orleans, United States
Duration: 2001 Dec 16 → 2001 Dec 19
|International Conference on Information Systems, ICIS 2001
|01/12/16 → 01/12/19
Bibliographical notePublisher Copyright:
© 2001, Association for Information Systems. All rights reserved.
All Science Journal Classification (ASJC) codes
- Computer Networks and Communications
- Computer Science Applications
- Information Systems