Impact of IT in the public sector workplace

Jungwoo Lee, Kim Norman Andersen, Helle Zinner Henriksen

Research output: Chapter in Book/Report/Conference proceedingConference contribution

1 Citation (Scopus)


Digitalization of government and public sector has been not only a fad but a norm for decades. This paper extends the virtual state model developed by Jane Fountain by explicating the detail of impact using the frame developed and presented by Andersen and Danziger. This extended framework includes the outcome classifications in four areas of impacts - capabilities, interaction, orientation, and value/health, in addition to the original conception of organizational forms and institutionalization. Using this extended framework of virtual state institutionalization model, supporting cases are presented exemplifying the applicability of this framework for policy analysis. Stakeholder interviews have been conducted in South Korea and Denmark. Content of interviews along with publically available information and documents collected are analyzed and presented supporting the viability of the framework. In-depth analysis reveals different paths in institutionalizing IT indicating the importance of institutionalization. Despite high degree of overlap in impacts in two cases, some unique characteristic are identified. Also, our qualitative study also reveal two very different feedback processes from organizational form and institutional arrangements leading to shaping of the transformation of government and governance in general with further development of IT. Practical utility of this extended framework with outcome framing are discussed in detail with implications for policy making and execution.

Original languageEnglish
Title of host publicationProceedings of the 20th Annual International Conference on Digital Government Research
Subtitle of host publicationGovernance in the Age of Artificial Intelligence, dg.o 2019
EditorsYu-Che Chen, Fadi Salem, Anneke Zuiderwijk
PublisherAssociation for Computing Machinery
Number of pages8
ISBN (Electronic)9781450372046
Publication statusPublished - 2019 Jun 18
Event20th Annual International Conference on Digital Government Research: Governance in the Age of Artificial Intelligence, dg.o 2019 - Dubai, United Arab Emirates
Duration: 2019 Jun 182019 Jun 20

Publication series

NameACM International Conference Proceeding Series


Conference20th Annual International Conference on Digital Government Research: Governance in the Age of Artificial Intelligence, dg.o 2019
Country/TerritoryUnited Arab Emirates

Bibliographical note

Publisher Copyright:
© 2019 Copyright held by the owner/author(s). Publication rights licensed to ACM.

All Science Journal Classification (ASJC) codes

  • Software
  • Human-Computer Interaction
  • Computer Vision and Pattern Recognition
  • Computer Networks and Communications


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