Examining information systems infusion from a user commitment perspective

Purpose – The purpose of this paper is to : first, examine information systems (IS) infusion from a user commitment perspective, and second, examine the formation of user commitment toward the use of IS in terms of job design. Design/methodology/approach – This study adopts a survey approach with structural equation modeling to test the developed research model and hypotheses. Findings – A survey of 236 enterprise system users shows that user commitment has a positive effect on IS infusion. User commitment, in turn, is influenced by task technology fit, technology self-efficacy, and task autonomy. Further mediation and direct effects to IS infusion are explored. Research limitations/implications – This study offers implications for research, such as explaining a driver of IS infusion; and extending commitment theory by finding antecedents of user commitment. Practical/implications – The results of this study offer suggestions to management on how to improve IS infusion in terms of user commitment and, consequently, how to develop user commitment based on the socio-technical system (STS) design. Social/implications – The study highlights the critical impact of technology autonomy on IS infusion. An individual user’s authority in using and regulating the system is required for IS infusion. Originality/value – This study has proposed a theoretical model of IS infusion based on commitment and socio-technical job design factors.