TY - GEN
T1 - Emotional usability of customer interfaces-focusing on cyber banking system interfaces
AU - Kim, Jinwoo
AU - Moon, Jae Yun
PY - 1997/3/22
Y1 - 1997/3/22
N2 - Emotions play a major role in tile social interaction process with electronic commerce systems. This paper describes our attempts to design customer interfaces that can induce target emotionst or cyber banking systems. Four experiments were conducted to identify tile important emotive factors and design factors, and to establish and verily causal relations between tile factors. Results indicate that it is possible to design customer interfaces that will elicit target emotionst or the systems(e.g., trustworthiness).
AB - Emotions play a major role in tile social interaction process with electronic commerce systems. This paper describes our attempts to design customer interfaces that can induce target emotionst or cyber banking systems. Four experiments were conducted to identify tile important emotive factors and design factors, and to establish and verily causal relations between tile factors. Results indicate that it is possible to design customer interfaces that will elicit target emotionst or the systems(e.g., trustworthiness).
UR - http://www.scopus.com/inward/record.url?scp=85008339641&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=85008339641&partnerID=8YFLogxK
U2 - 10.1145/1120212.1120395
DO - 10.1145/1120212.1120395
M3 - Conference contribution
AN - SCOPUS:85008339641
T3 - Conference on Human Factors in Computing Systems - Proceedings
SP - 283
EP - 284
BT - CHI 1997 Extended Abstracts on Human Factors in Computing Systems
A2 - Pemberton, Steven
PB - Association for Computing Machinery
T2 - Conference on Human Factors in Computing Systems, CHI EA 1997
Y2 - 22 March 1997 through 27 March 1997
ER -