TY - JOUR
T1 - Emotional labor and burnout
T2 - A review of the literature
AU - Jeung, Da Yee
AU - Kim, Changsoo
AU - Chang, Sei Jin
N1 - Publisher Copyright:
© Yonsei University College of Medicine 2018.
PY - 2018/3
Y1 - 2018/3
N2 - This literature review was conducted to investigate the association between emotional labor and burnout and to explore the role of personality in this relationship. The results of this review indicate that emotional labor is a job stressor that leads to burnout. Further examination of personality traits, such as self-efficacy and type A behavior pattern, is needed to understand the relationships between emotional labor and health outcomes, such as burnout, psychological distress, and depression. The results also emphasized the importance of stress management programs to reduce the adverse outcomes of emotional labor, as well as coping repertories to strengthen the personal potential suitable to organizational goals. Moreover, enhancing employees’ capacities and competence and encouraging a positive personality through behavior modification are also necessary.
AB - This literature review was conducted to investigate the association between emotional labor and burnout and to explore the role of personality in this relationship. The results of this review indicate that emotional labor is a job stressor that leads to burnout. Further examination of personality traits, such as self-efficacy and type A behavior pattern, is needed to understand the relationships between emotional labor and health outcomes, such as burnout, psychological distress, and depression. The results also emphasized the importance of stress management programs to reduce the adverse outcomes of emotional labor, as well as coping repertories to strengthen the personal potential suitable to organizational goals. Moreover, enhancing employees’ capacities and competence and encouraging a positive personality through behavior modification are also necessary.
KW - Burnout
KW - Emotional labor
KW - Self-efficacy
KW - Type A behavior pattern
UR - http://www.scopus.com/inward/record.url?scp=85042094663&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=85042094663&partnerID=8YFLogxK
U2 - 10.3349/ymj.2018.59.2.187
DO - 10.3349/ymj.2018.59.2.187
M3 - Review article
C2 - 29436185
AN - SCOPUS:85042094663
SN - 0513-5796
VL - 59
SP - 187
EP - 193
JO - Yonsei medical journal
JF - Yonsei medical journal
IS - 2
ER -