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Effects of a reward program on inducing desirable customer behaviors: The role of purchase purpose, reward type and reward redemption timing
Sunmee Choi
, Sooyeon Kim
Department of Business Administration
Research output
:
Contribution to journal
›
Article
›
peer-review
12
Citations (Scopus)
Overview
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Dive into the research topics of 'Effects of a reward program on inducing desirable customer behaviors: The role of purchase purpose, reward type and reward redemption timing'. Together they form a unique fingerprint.
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Social Sciences
Customer
100%
Service Industries
46%
Program
46%
Effectiveness
15%
Attempt
15%
Testing
15%
Purpose
15%
Capacity
15%
Purchase
15%
Process
15%
Justice
15%
Employees
7%
Profits
7%
Managers
7%
Evaluation
7%
Literature
7%
Understanding
7%
Play
7%
Adoption
7%
Balance
7%
Satisfaction
7%
Economics, Econometrics and Finance
Customers
100%
Benefits
15%
Management
15%
Workforce
7%
Managers
7%
Profit
7%
Enterprise
7%
Demand
7%
Computer Science
Programs
46%
Service
23%
Roles
23%
Customer Behavior
15%
Service Process
15%
Customer Satisfaction
7%
Negative Impact
7%
Capacity Management
7%
Service Manager
7%
Justice Evaluation
7%