Developing fully functional E-government: A four stage model

Karen Layne, Jungwoo Lee

Research output: Contribution to journalArticlepeer-review

1817 Citations (Scopus)


Literature reports the experiences with e-government initiatives as chaotic and unmanageable, despite recent numerous initiatives at different levels of government and academic and practitioners' conferences on e-government. E-government presents a number of challenges for public administrators. To help public administrators think about e-government and their organizations, this article describes different stages of e-government development and proposes a 'stages of growth' model for fully functional e-government. Various government websites and related e-government initiatives help to ground and explain this model. These stages outline the multi-perspective transformation within government structures and functions as they make transitions to e-government through each stage. Technological and organizational challenges for each stage accompany these descriptions. At the same time, this paper describes how the e-government becomes amalgamated with traditional public administrative structure.

Original languageEnglish
Pages (from-to)122-136
Number of pages15
JournalGovernment Information Quarterly
Issue number2
Publication statusPublished - 2001 Jun

All Science Journal Classification (ASJC) codes

  • Sociology and Political Science
  • Library and Information Sciences
  • Law


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