Developing and validating a citizen-centric typology for smart city services

Jungwoo Lee, Hyejung Lee

Research output: Contribution to journalArticlepeer-review

196 Citations (Scopus)


This study proposes a new typological framework for classifying smart city services. Intentionally focused on citizen-centricity, away from bureaucratic perspectives that most typologies have taken, this typology is derived from marketing and service science literature. The proposed typology consists of four dimensions: mode of technology (automate-informative-transformative), purpose of service (hedonic-utilitarian), service authority (voluntary-mandatory), and delivery mode (passive-interactive). This typological framework is validated with a qualitative exercise of classifying inventories of actual smart city services in practice into the framework. Exercise results revealed that the categories provided are mutually exclusive and comprehensively exhaustive in general, and useful in further conceptualization of new services by identifying gaps in reality. In practice, this typology would be useful in positioning specific smart city service under development in terms of citizen-centricity. Urban planners and administrators may use this framework in understanding the pattern of their service development. Also, this framework may provide a useful guideline for service designer pinpointing the design characteristics of old and new smart city services from the perspective of users and customers of city services: citizens.

Original languageEnglish
Pages (from-to)S93-S105
JournalGovernment Information Quarterly
Issue numberSUPPL.1
Publication statusPublished - 2014 Jun

Bibliographical note

Funding Information:
The authors wish to thank Dr. Jun-Gi Park for his advice throughout this research and Mr. Taesung Kim for his help in initial literature review. This research was initially supported by a grant ( 07High Tech A01 ) from the High-tech Urban Development Program funded by the Ministry of Land, Transport and Maritime Affairs of the Korean government, and further supported by the National Research Foundation of Korea grant funded by the Korean government ( NRF-2012S1A3A2033474 ).

All Science Journal Classification (ASJC) codes

  • Sociology and Political Science
  • Library and Information Sciences
  • Law


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