Abstract
As concerns about economic crisis and lack of human resource by rapid ageing population are growing, new models of social support service are required. One of alternatives for enabling sustained well-being life for elderly people is mutual support model. While there are high levels of interest in the research and enthusiasm for the concepts of mutual support in service sector, there are also low levels of awareness, understanding about this specific type of support based on reciprocity. With lack of knowledge, there is an ambiguity in designing or improving mutual support service. In this research, we conducted case studies exploring influential factors on building relation in mutual support service to know about what needs to be considered in designing mutual support service. Even though this research has limitations as preliminary study, the findings from case studies in this research still could be helpful to those who want to design mutual support model for elderly people or improve the relational quality of their service model.
| Original language | English |
|---|---|
| Pages (from-to) | 359-368 |
| Number of pages | 10 |
| Journal | Proceedings of the International Conference on Engineering Design, ICED |
| Volume | 3 |
| Issue number | DS87-3 |
| Publication status | Published - 2017 |
| Event | 21st International Conference on Engineering Design, ICED 2017 - Vancouver, Canada Duration: 2017 Aug 21 → 2017 Aug 25 |
Bibliographical note
Funding Information:This work was supported by the Ministry of Education of the Republic of Korea and the National Research Foundation of Korea (NRF-2016S1A5A8017953) and the 'Promotion of Special Design-Technology Convergence Graduate School' of the Korea Institute of Design Promotion with a grant from the Ministry of the Trade, Industry & Energy, Republic of Korea (N0001436).
All Science Journal Classification (ASJC) codes
- Engineering (miscellaneous)
- Industrial and Manufacturing Engineering
- Modelling and Simulation