Decisional factors leading to the reuse of an on-demand ride service

So Hyun Lee, Bo Yeon Lee, Hee Woong Kim

Research output: Contribution to journalArticlepeer-review

22 Citations (Scopus)


On-demand ride (ODR) services are expanding and becoming more influential globally because of the rapid growth in the use of mobile devices. ODR services are creating new business models and opportunities and reshaping transportation markets. This study used KakaoTaxi, a popular ODR service in Korea, to examine how customers evaluate an ODR service and determine whether customers are willing to reuse such a service. In the first-stage qualitative study, we explored decisional factors by conducting interviews with customers of the ODR service. In the second-stage quantitative study, we interpreted these previously explored decisional factors and developed a research model by applying the customer value theory. Going beyond previous research, the meta-inferences from the qualitative and quantitative studies explain how customers decide to reuse an ODR service. This study also informs ODR service providers of marketing strategies to leverage these key decisional factors in the reuse of an ODR service.

Original languageEnglish
Pages (from-to)493-506
Number of pages14
JournalInformation and Management
Issue number4
Publication statusPublished - 2019 Jun

Bibliographical note

Publisher Copyright:
© 2018 Elsevier B.V.

All Science Journal Classification (ASJC) codes

  • Management Information Systems
  • Information Systems
  • Information Systems and Management


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