Critical Success Factors in SOA Implementation: An Exploratory Study

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52 Citations (Scopus)


In recent years, the movement to establish a concept of service science has consolidated itself as a new academic discipline (NESSI, 2007; IBM Academic Initiative, 2007; Spohrer, Maglio, Bailey, & Gruhl, 2007). Service science is taking a growing interest in Service Oriented Architecture (SOA), a framework which promises to develop a flexible and a robust IT-based service capable of responding efficiently to business demands. However, the development of SOA remains at a nascent stage and many early adopting firms find it difficult to establish effective strategies for adopting the framework, especially since they cannot be sure of its successful implementation. The current paper takes the form of an exploratory study based on a review of 34 SOA literatures and 22 interviews and claims to identify twenty factors in successful SOA adoption; the paper subsequently defines a concrete implementation policy for each factor. Comparative analysis, drawing on interviews with vendors and users, demonstrates both similarities and differences in the perspectives presented by a range of research literatures, proceeding to suggest complementary methods of SOA adoption that take account of both vendors' and users' needs. Thus far, research on SOA implementation has not offered a detailed account of the critical success factors (CSFs) conducive to successful SOA adoption. This work thus fills a gap in more closely reflecting the reality of putting SOA into practice.

Original languageEnglish
Pages (from-to)123-145
Number of pages23
JournalInformation Systems Management
Issue number2
Publication statusPublished - 2010 Mar

Bibliographical note

Funding Information:
This research was supported by a grant (07 High Tech A01) from High Tech Urban Development Program funded by Ministry of Land, Transportation, and Maritime Affairs of the Korean government.

All Science Journal Classification (ASJC) codes

  • Information Systems
  • Computer Science Applications
  • Library and Information Sciences


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