Applying academic theory with text mining to offer business insight: Illustration of evaluating hotel service quality

Social Sciences

• Theory 50%
• Customer 33%
• Integration 33%
• Analysis 33%
• Pragmatics 33%
• Hotel Service Quality 33%
• Action Plan 16%
• Standards 16%
• Value Added 16%
• Illustration 16%
• Service Industries 16%
• Practice 16%
• Project 16%
• Time 16%
• Consumers 16%
• Quality 16%
• Perception 16%
• Satisfaction 16%
• Experts 16%
• Validity 16%
• Stars 16%

Computer Science

• Text Mining 100%
• Service Quality 50%
• Simulation Mode 33%
• Customer Satisfaction 16%
• Academic Field 16%
• Mining Project 16%
• Sentiment Score 16%
• Customer Review 16%
• Regression 16%
• Relationships 16%
• User 16%
• Standards 16%
• Pragmatic Validity 16%

Psychology

• Text Mining 100%
• Regression Analysis 33%
• Validity 16%