A Study on Environmental Planning Factors Affecting Public Library Satisfaction from The Perspective of Publicness-Based on Public Library User Perception Survey-

The purpose of this study is to identify environmental planning factors that affect the improvement of public library user satisfaction from a publicity perspective and derive priorities. The PCSI satisfaction model, which is commonly used in public institution customer satisfaction surveys, was modified and used in the survey, and differences in satisfaction by group according to the socio-demographic characteristics of survey respondents were analyzed. In addition, regression analysis was conducted through Stepwise Selection with the average value of overall, element, and social satisfaction with the public library as the dependent variable and the publicness factor as the independent variable to derive library environment planning factors by rank. As a result, convenience, accessibility, connectivity, and sustainability were found to have a significant impact on publicness factors that affect public library satisfaction. Seven items were found to be significant in the detailed environmental planning elements, and the convenience of the operating system, various convenience facilities, building accessibility, pedestrian path accessibility, functional connectivity, visual connectivity, and user participation were found to have a significant impact on public library satisfaction. This study is significant in that it derived detailed factors for improving facility satisfaction by ranking in order to examine environmental planning factors in terms of space and architectural planning that affect library use satisfaction. Because the sample is limited to users of public libraries in the four autonomous districts of Seoul, it is difficult to generalize the survey results. However, if the environmental planning factors derived from this study are considered first when creating a public library environment, it is believed that it will be useful data when planning library operation strategies and construction plans.