A process-centered IT ROI analysis with a case study

Choon Seong Leem, Chui Young Yoon, Seung Kyu Park

Research output: Contribution to journalArticlepeer-review

1 Citation (Scopus)


In order to achieve a meaningful IT ROI (Returns of Investment) analysis while taking into account the unique business processes of each industry, we should conduct research into a system to evaluate the effect of investment. In this paper, through careful consideration of the characteristics of the banking industry, a study on IT ROI is conducted from the perspective of business process. The process-centered IT ROI model for analysis discussed here consists of seven phases. The suggested model is explained and verified with a case study of a finance company that we shall call "A".

Original languageEnglish
Pages (from-to)369-383
Number of pages15
JournalInformation Systems Frontiers
Issue number4
Publication statusPublished - 2004 Dec

All Science Journal Classification (ASJC) codes

  • Software
  • Theoretical Computer Science
  • Information Systems
  • Computer Networks and Communications


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