A process-centered IT ROI analysis with a case study

Choon Seong Leem; Chui Young Yoon; Seung Kyu Park

doi:10.1023/B:ISFI.0000046378.42438.5f

A process-centered IT ROI analysis with a case study

Choon Seong Leem, Chui Young Yoon, Seung Kyu Park

Department of Industrial Engineering

Research output: Contribution to journal › Article › peer-review

1 Citation (Scopus)

Abstract

In order to achieve a meaningful IT ROI (Returns of Investment) analysis while taking into account the unique business processes of each industry, we should conduct research into a system to evaluate the effect of investment. In this paper, through careful consideration of the characteristics of the banking industry, a study on IT ROI is conducted from the perspective of business process. The process-centered IT ROI model for analysis discussed here consists of seven phases. The suggested model is explained and verified with a case study of a finance company that we shall call "A".

Original language	English
Pages (from-to)	369-383
Number of pages	15
Journal	Information Systems Frontiers
Volume	6
Issue number	4
DOIs	https://doi.org/10.1023/B:ISFI.0000046378.42438.5f
Publication status	Published - 2004 Dec

All Science Journal Classification (ASJC) codes

Software
Theoretical Computer Science
Information Systems
Computer Networks and Communications

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A process-centered IT ROI analysis with a case study

Abstract

All Science Journal Classification (ASJC) codes

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