In order to achieve a meaningful IT ROI (Returns of Investment) analysis while taking into account the unique business processes of each industry, we should conduct research into a system to evaluate the effect of investment. In this paper, through careful consideration of the characteristics of the banking industry, a study on IT ROI is conducted from the perspective of business process. The process-centered IT ROI model for analysis discussed here consists of seven phases. The suggested model is explained and verified with a case study of a finance company that we shall call "A".
|Number of pages||15|
|Journal||Information Systems Frontiers|
|Publication status||Published - 2004 Dec|
All Science Journal Classification (ASJC) codes
- Theoretical Computer Science
- Information Systems
- Computer Networks and Communications