A mixed methods approach to the posting of benevolent comments online

Yoon Jung Jang, Hee Woong Kim, Yoonhyuk Jung

Research output: Contribution to journalArticlepeer-review

13 Citations (Scopus)


Cyberbullying by way of malicious online comments has been identified as a critical social issue. As a way to combat cyberbullying, it is important to promote the posting of benevolent comments, especially in response to malicious comments. In this study, we adopted a mixed methods approach in using social exchange theory to explore what motivates people to post benevolent comments online. We first adopted a qualitative study to explore the decision factors involved. These were then used as the basis for development of a theoretical research model to undertake a quantitative study. The results explain how people decide to post benevolent comments online. The study makes a strong theoretical contribution in demonstrating the decision factors underlying the posting of benevolent comments. It also has practical implications by providing guidance on how to combat cyberbullying through promoting the posting of benevolent online comments.

Original languageEnglish
Pages (from-to)414-424
Number of pages11
JournalInternational Journal of Information Management
Issue number3
Publication statusPublished - 2016 Jun 1

Bibliographical note

Funding Information:
This work was supported by the Ministry of Education of the Republic of Korea and the National Research Foundation of Korea (NRF-2015S1A3A2046711). This work was also supported in part by the Yonsei University Future-leading Research Initiative of 2015 (2015-22-0053).

Publisher Copyright:
© 2016 Elsevier Ltd. All rights reserved.

All Science Journal Classification (ASJC) codes

  • Management Information Systems
  • Information Systems
  • Computer Networks and Communications
  • Marketing
  • Information Systems and Management
  • Library and Information Sciences
  • Artificial Intelligence


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