A KPI-based Performance Assessment Framework for Korean e-Government

Hyung Joon Moon, Seung Hyun Lee, Sang Jun Yoo, Eun Jung Yu, Choon Seong Leern

Research output: Chapter in Book/Report/Conference proceedingConference contribution

2 Citations (Scopus)

Abstract

This paper aims at developing a well-balanced performance framework Jbr measuring the effects of e-government and designing the selection process to e-government KPI as reflecting the government's strategies and goals. These methods meacure effectively visible and invisible effects from the post e-government's projects. To accomplish the purposes of this study, we applied the general success factors of c-government and the concept of KPI. The performance framework consists of three perspecli yes; process efficiency, service quality, and info rmation resource management, which cornprehensively cover the fields of its effect. Also we develop the selection process of KPI composed of analyze, gather, screen, and redesign in order to screen the objective fitted KPI. Following the selection process, we can validate whether the KPI is suitable Jbr the strategies and goals. This present study Mill lay the groundwork for continuous improvement of the e-government's performance.

Original languageEnglish
Title of host publicationProceedings - 2008 2nd International Conference on Future Generation Communication and Networking Symposia, FGCN 2008
Pages71-76
Number of pages6
DOIs
Publication statusPublished - 2008
Event2008 2nd International Conference on Future Generation Communication and Networking Symposia, FGCN 2008 - Hainan, China
Duration: 2008 Dec 132008 Dec 15

Publication series

NameProceedings of the 2008 2nd International Conference on Future Generation Communication and Networking, FGCN 2008
Volume1

Other

Other2008 2nd International Conference on Future Generation Communication and Networking Symposia, FGCN 2008
Country/TerritoryChina
CityHainan
Period08/12/1308/12/15

All Science Journal Classification (ASJC) codes

  • Computer Science Applications
  • Software
  • Electrical and Electronic Engineering

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