A framework for improving organizational learning through a user-adaptive intranet portal organizational memory information system

An organizational memory information system (OMIS) is typically described in the literature as a support for an organization's ability to acquire and retain information regarding its processes (Harvey, Palmer, & Speier, 1997; Huber, 1991; Lehner, Maier, & Klosa, 1998; Stein & Zwass, 1995; Wijnhoven, 1998). Many OMISs have been developed, but they only partially support required capability. However, emerging technology, especially the Intranet portal, has the capacity to support an OMIS systematically and integrally. This article proposes an Intranet portal OMIS framework and several human-centered features for current Intranet portal navigation and retrieval functions. The proposed OMIS framework connects a general OMIS framework to characteristics of human cognition. The Intranet portal is analyzed as an OMIS identifying factor involved in information retrieval from personal memory and organizational memory. It considers more human cognitive aspects than current Intranet portals. Based on the background literature and technical aspects of Intranet portals, a conceptual model for navigation and retrieval functions in an Intranet portal is proposed. Three human-centered features are proposed in a conceptual model. The proposed frameworks and conceptual model could be used to guide the development of an OMIS and the adaptive interface design for the Intranet portal as an OMIS.